Refund & Returns

1. Overview

At Pecunia, we strive to ensure customer satisfaction with every purchase. This policy outlines the conditions under which refunds and returns may be requested for vehicles and auto parts purchased through our marketplace.

2. Vehicle Purchases

Due to the nature of vehicle transactions:

• All sales are generally considered final once the vehicle has been shipped
• Pre-purchase inspections are strongly recommended before finalizing any purchase
• Disputes must be raised within 48 hours of vehicle delivery
• Refunds may be available if the vehicle significantly differs from the listing description

3. Auto Parts

For auto parts purchases:

• Returns accepted within 14 days of delivery
• Items must be unused and in original packaging
• Buyer is responsible for return shipping costs
• Refund processed within 7-10 business days after receipt
• Electrical parts and custom orders are non-returnable

4. Cancellation Policy

Orders may be cancelled:

• Before payment is processed: Full refund
• After payment but before shipping: Subject to processing fee
• After shipping has commenced: Cancellation not available (see returns policy)

5. Refund Methods

Refunds will be issued using the original payment method:

• Credit/debit card: 5-10 business days
• Bank transfer: 7-14 business days
• Mobile money: 3-5 business days

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos and documentation. We will arrange for inspection and, if verified, provide a full refund or replacement at no additional cost.

7. Dispute Resolution

We aim to resolve all disputes amicably. If you have concerns about your purchase, please contact our support team within the specified timeframe. Disputes raised after the return period may be subject to limited remedies.

8. Contact Us

For refund or return inquiries, contact our support team at support@pecunia.com